NeoSkolera Customer Support and Training

Clear and transparent support policy for both monthly subscriptions and lifetime licenses.

Monthly Subscription Support Ongoing Support

Issue sharing: Issues can be shared anytime (email, message, or call).

Solution delivery: Direct assistance and scheduled fixes are primarily handled on Saturday and Sunday.

Ongoing support: Ongoing support is included for monthly subscriptions.

Lifetime / One-Time Subscription Support 14 Days Only

Support duration: 14 days of initial support starting from installation / go-live.

Solution delivery: Direct assistance and scheduled fixes are primarily handled on Saturday and Sunday.

Support ends: Standard included support ends after 14 days; additional support may require a separate arrangement.

Post-support feature & customization policy: After the 14-day support period, customers may request additional features or customizations. These requests are not included in lifetime support. We discuss, analyze requirements, and share a separate cost/quotation. Implementation starts only after mutual agreement on scope and cost.

Note: Ongoing support after the initial 14-day period can be arranged separately. New features and customizations require separate review and may require a quotation.

Monthly cancellation: Monthly Subscription customers may cancel at any time with no advance notice period. Cancellation blocks service access immediately, the current paid month is not refunded through cancellation, and no monthly licence charge is due from the next billing month. Read Cancellation Policy

Reminder: Online payments on this website are for NeoSkolera subscription/license invoices paid by customers/clients (not for collecting school tuition).

Need help with plan selection or billing? See Pricing or Contact Us.