Monthly Subscription Only

Cancellation Policy

This policy explains how a school or institution can cancel an active NeoSkolera Monthly Subscription, what happens to the current billing month, future monthly licence charges, service access, and Offline / Local deployments.

Applies to: Monthly Subscription only Notice period: None Effect: Immediate service block

1. Who Can Cancel?

Cancellation is available only for customers using an active Monthly Subscription.

A Monthly Subscription may be cancelled at any time if the customer no longer wishes to continue using NeoSkolera services or software solutions. No advance notice period is required.

2. How to Cancel

To cancel, contact NeoSkolera and clearly request cancellation of the active Monthly Subscription. Please provide enough information for us to identify the subscription:

  • School / Institution name
  • Current Monthly plan
  • Deployment type: Cloud or Offline / Local
  • Customer/contact name
  • Invoice or subscription reference where available

You may contact us by email or WhatsApp. NeoSkolera will confirm the cancellation after the subscription is identified.

3. Current Month and Future Charges

  • The current paid billing month is not refundable through cancellation.
  • This applies even if only one or two days of the current billing month have been used.
  • After cancellation, no further Monthly Subscription licence charge is due from the next billing month.
Important: cancellation does not convert the unused portion of the current month into a refund or credit.

4. What Happens After Cancellation?

Cancellation is effective immediately. Once the cancellation is completed and confirmed, NeoSkolera services and software access under that Monthly Subscription are blocked.

The customer must stop using NeoSkolera software after cancellation.

5. Offline / Local Deployment Requirements

If the cancelled Monthly Subscription uses an Offline / Local deployment, the customer must stop using and remove or return NeoSkolera software materials provided under that subscription, including where applicable:

  • NeoSkolera application files and installed application copies
  • NeoSkolera-provided installers or deployment files
  • NeoSkolera-provided licence/configuration material
  • NeoSkolera-provided access credentials, keys or related technical details
  • Other NeoSkolera software copies retained on the customer machine or server
This requirement applies to NeoSkolera software and NeoSkolera-provided materials. It does not require the school to surrender its own school-owned institutional data.

6. Cancellation vs Refund

Refund and cancellation are different.

  • Refund: the standard refund policy applies only within 3 calendar days from the original purchase/payment date, subject to the published refund terms.
  • Cancellation: ends an ongoing Monthly Subscription. The current billing month remains non-refundable through cancellation, access is blocked after cancellation, and future monthly licence charges stop from the next billing month.

7. Lifetime Licenses

Lifetime Licenses do not have a cancellation option because they are one-time licence purchases rather than ongoing monthly subscriptions.

An eligible Lifetime License purchase may only use the standard 3-calendar-day refund policy. After that refund window, there is no cancellation process for a Lifetime License.

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