Clear 3-Day Refund Rules

NeoSkolera Refund Policy

NeoSkolera provides a limited refund window for the eligible software license/subscription amount paid for Monthly Subscription and Lifetime License purchases.

Refund window: 3 calendar days Applies to: Monthly & Lifetime software license amounts Verification: Purchase and payment details required

1. Refund Eligibility Period

A customer may request a refund within 3 calendar days from the original purchase/payment date.

This standard refund window applies to:

Monthly Subscription Plans
Lifetime License Plans

After the 3-calendar-day period, the software license/subscription payment is no longer eligible for refund under the standard policy.

2. What Amount Is Refundable?

Only the amount paid for the selected NeoSkolera software license/subscription plan is eligible for refund under the standard policy.

Eligible Monthly Subscription license amount
Eligible Lifetime License amount

The NeoSkolera team must verify the purchase, payment and eligibility before any refund is approved or processed.

3. Non-Refundable Charges

The standard 3-day refund policy does not cover separate non-license or third-party charges, including:

Domain registration charges
Cloud hosting, server or database hosting charges
Third-party infrastructure, software or paid external service fees
Setup or deployment service charges
Managed cloud setup charges
Custom development or customization charges
API or special integration charges
Data migration charges
Training or professional service charges
Other external or non-license service costs

4. Monthly Subscription Refund Rule

A Monthly Subscription customer may request a refund of the eligible subscription/license amount within 3 calendar days of the original purchase/payment date.

After that period, the Monthly Subscription payment is not refundable under the standard policy.

5. Lifetime License Refund Rule

A Lifetime License customer may request a refund of the eligible Lifetime License amount within 3 calendar days of the original purchase/payment date.

After that period, the Lifetime License fee is not refundable under the standard policy.

6. How to Request a Refund

Please contact NeoSkolera within the eligible period and provide enough information for verification:

Customer name
School / Institution name
Purchased plan
Purchase/payment date
Invoice, transaction or payment reference where available
Reason for the refund request

Email: info@neoskolera.com

Backup email: neoskolera@gmail.com

Sales WhatsApp: +92 345 4121345

Submitting a request does not automatically approve a refund. The NeoSkolera team verifies eligibility and the refundable amount before processing.

7. Important Clarification

The standard refund policy covers the eligible NeoSkolera software license/subscription amount only. It does not mean that every payment related to setup, deployment, hosting, migration, integration or professional services is refundable.

Refund and cancellation are different. Refund eligibility is limited to the standard 3-calendar-day window. Monthly Subscription customers may separately cancel an ongoing subscription at any time under the Cancellation Policy, but cancellation does not refund the current billing month. Lifetime Licenses do not have a cancellation option.

Any exception outside the standard policy requires explicit review and confirmation by the NeoSkolera team.