Billing Review & Refund Rules

Refund Policy

This Refund Policy applies to NeoSkolera subscriptions, one-time software licenses, deployment work, implementation services, support activities, and related business charges. It is written to reflect a realistic software-and-services business model for schools and academies.

Effective date: 27 March 2026 Applies to: Subscriptions, Licenses, Deployment Review basis: Invoice & Payment Verification

1. General Rule

Because NeoSkolera provides software access, setup effort, implementation time, support resources, consultation, and business services, refunds are limited and are reviewed case by case. Approval, where applicable, depends on the invoice type, delivery status, payment verification, and work already performed.

2. Monthly Subscription Plans

  • Once a monthly subscription is activated or renewed, the paid billing period is generally non-refundable.
  • Failure to use the service during an active paid period does not automatically create refund eligibility.
  • Exceptions may be considered only for duplicate payments, confirmed billing errors, or other verified exceptional cases.

3. One-Time / Lifetime-Style License Packages

  • One-time license payments are generally non-refundable once delivery, activation, deployment work, setup files, or implementation work has started.
  • If no delivery or activation work has started, a partial refund may be considered after deduction of administrative, consultation, or processing costs.

4. Deployment, Setup, Training, and Customisation

Deployment, environment setup, migration, training, technical configuration, and customisation work are non-refundable once work has started. Any completed milestone, delivered configuration, or allocated technical effort remains billable.

5. Third-Party Costs and Duplicate Payments

Hosting, domain, SMS gateway, payment-provider charges, and other third-party fees are non-refundable unless the relevant provider itself reverses or refunds those charges. Duplicate or excess payments may be reviewed and adjusted after verification.

6. Refund Review Process

To request a refund review, please contact NeoSkolera with your invoice and payment details. Include the invoice number, payment date, amount paid, reason for the request, and any supporting evidence.

Approved refunds, if any, are processed within a reasonable time depending on banking timelines, compliance review, and any applicable third-party provider rules.

7. Disputes, Chargebacks, and Policy Updates

Customers are encouraged to contact NeoSkolera before opening a chargeback or dispute so the matter can be reviewed directly and resolved where possible. We may update this policy from time to time, and the latest published version on this website will apply.

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